Support

Need help with XImageViewer?

For technical support, purchase questions, license recovery, or refund requests, please contact us by email.

Contact

Email: support@ximageviewer.com
Website: http://127.0.0.1:5072

When Contacting Support

Please include as much of the following information as possible:

• Your XImageViewer version
• Your Windows version
• Your purchase email, if applicable
• Whether you are using Lite or Pro
• A short description of the problem
• Steps that reproduce the problem, if known
• A screenshot, if helpful

For image-format or decoding problems, a sample file may help us investigate the issue.

Please do not send private or sensitive images unless they are necessary to reproduce the problem.

Response Time

We usually respond within 2–3 business days.

License Recovery

If you lost your license information, contact us using the email address used for your purchase.

We may ask you to confirm limited purchase information before recovering or reissuing license information.

Refund Requests

Refund requests should follow our Refund Policy.

Please include the email address used during purchase and any available order or transaction information.