Privacy Policy
Last updated: September 1, 2026
XImageViewer respects your privacy. This Privacy Policy explains what information may be collected when you use our website, purchase a license, or use XImageViewer.
1. Information We Collect
We may collect limited information necessary to operate, improve, and support XImageViewer, including:
- Email address provided during purchase or license recovery
- Order and transaction identifiers
- License information
- Software version
- Installation identifier
- Application startup and usage events
- Crash reports and diagnostic information
- Performance and stability information
- Operating system and basic device information
2. Your Images and Files
XImageViewer is a local desktop image viewer.
We do not upload, store, or access the contents of your personal images or image files as part of normal application use.
Diagnostic information may include technical information about image loading failures, such as:
- File format
- Image dimensions
- Processing time
- Decoder information
- Error messages
We do not intentionally collect the actual contents of your images.
3. Payments
Payments are processed by Paddle.
XImageViewer does not directly collect or store your full credit card number, payment card security code, or other sensitive card information.
Paddle may process information required to:
- Complete your purchase
- Calculate applicable taxes
- Prevent fraud
- Issue receipts
- Handle refunds and payment disputes
You can review Paddle's privacy policies on Paddle's website.
4. Diagnostic and Usage Data
XImageViewer may send limited diagnostic and usage information to our servers to help us:
- Identify crashes
- Fix software bugs
- Improve image loading performance
- Understand software version adoption
- Detect major compatibility problems
- Improve product reliability
We aim to collect only information reasonably necessary for these purposes.
5. License Information
When you purchase XImageViewer, we may store information such as:
- Your email address
- License key
- License edition
- Purchase date
- Paddle transaction or order identifier
- License activation information
This information is used to provide and manage your software license.
6. Data Sharing
We do not sell your personal information.
We may share limited information with service providers when necessary to operate XImageViewer, including providers for:
- Payment processing
- Email delivery
- Website hosting
- Server infrastructure
- Error monitoring or diagnostic services
These providers may process information only as necessary to provide their services.
7. Data Retention
We retain information only for as long as reasonably necessary for licensing, customer support, legal compliance, fraud prevention, security, and product improvement.
8. Security
We take reasonable technical and organizational measures to protect stored information.
However, no internet-based system can guarantee absolute security.
9. Your Rights
Depending on your country or region, you may have rights regarding your personal information, including the right to request access, correction, deletion, or other actions permitted by applicable law.
To make a privacy request, contact us using the support email listed below.
10. Changes to This Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on the XImageViewer website.
11. Contact
For privacy-related questions, please contact:
Email: support@ximageviewer.com
Website: http://127.0.0.1:5072