Refund Policy

Last updated: September 1, 2026

We want you to be satisfied with XImageViewer.

XImageViewer provides a 7-day free trial so you can evaluate the software before purchasing.

1. Refund Period

You may request a refund within 14 days of purchase.

Refund requests are processed through Paddle, our payment provider and Merchant of Record.

2. Refund Eligibility

A refund may generally be requested if:

• XImageViewer does not work correctly on a supported system
• You purchased the wrong edition by mistake
• You experienced a technical problem that we were unable to resolve
• You made an accidental duplicate purchase
• You otherwise have a refund right under applicable consumer protection law

3. License Deactivation

If a purchase is refunded, the corresponding XImageViewer license may be deactivated.

After a completed refund, continued use of paid features may no longer be authorized.

4. Abuse and Fraud

We reserve the right to reject refund requests involving fraud, abuse, repeated purchase-and-refund behavior, unauthorized resale, or other misuse, subject to applicable law and Paddle's buyer terms.

5. Local Consumer Rights

Nothing in this policy limits any mandatory consumer rights that apply in your country or region.

Where local law provides stronger refund or withdrawal rights, those rights will apply.

6. How to Request a Refund

To request a refund, contact:

Email: support@ximageviewer.com

Please include:

• The email address used for your purchase
• Your order or transaction information, if available
• A short explanation of the issue

Payments and refunds are processed by Paddle.